This page explains when refunds are available and how cancellations are handled for RPIT's repair, IT support, and consultancy services.
IT services & consultancy
- Fees for confirmed on-site or remote work are payable once the job is confirmed. Completed services are generally non-refundable.
- If RPIT is unable to deliver the agreed scope, a full or partial refund will be offered based on work already completed.
- For billing disputes, contact [email protected] within 48 hours of the invoice.
Cancellation
- Cancelling before work has started can be refunded in full (minus any payment gateway fees, if applicable).
- Once work has commenced, refunds are not generally available except where RPIT fails to deliver the agreed service.
How to request a refund
Email [email protected] with your invoice number and a short description. Approved refunds are processed within 7–10 business days to the original payment method.
Last updated: August 2026 · Questions? Email [email protected]