Terms & Conditions

These terms apply to repair, IT support, and consultancy services provided by RPIT Computer Services (operated by Ramarpan Creations LLP). For formal enterprise contracts, a separate written agreement will be provided.

Scope of work

Services include on-site or remote technical support, repairs, system setup, cyber security assistance, automation consulting, and related work. The exact scope is agreed in writing before work begins.

Pricing & billing

Consultancy is billed hourly unless a fixed fee is agreed in writing
Repairs and technical services are priced per job; parts and labour are shown separately on your invoice
Estimates are provided before work starts; any change in scope is communicated and confirmed before proceeding

Payments

Payment methods and terms are listed on your invoice. For larger projects, an upfront deposit or milestone payments may be requested.

Warranty

Repairs include the warranty terms stated on your specific invoice. Warranty does not cover damage from third-party alterations, physical damage, or misuse.

Liability

RPIT aims to resolve every issue professionally. RPIT is not liable for indirect losses beyond the service fee paid. Enterprise contracts may include specific liability terms.

Cancellation & rescheduling

Appointments may be rescheduled with reasonable notice. Cancellation terms for on-site visits or larger projects are explained in your job estimate.

Dispute resolution

Disputes are handled in good faith; governing jurisdiction is the laws of India (Maharashtra).